FAQ

Yes. Most of our products can be personalised with names, numbers, logos, QR codes or custom designs. Simply enter your details on the product page or contact us for bespoke requests.

For complex or bespoke orders, we can provide a digital proof on request before production begins.

No. We accept single items as well as small and medium batch orders.

Laser engraving permanently marks the surface for a durable, wear-resistant finish. UV printing applies high-resolution, full-colour ink cured instantly with UV light. We choose the best method based on the material and design.

We commonly work with laserable plastic, stainless steel, aluminium, acrylic, wood, leather and coated metals. If you’re unsure, just ask — we’re happy to advise.

Most orders are produced within 3-5 working days. Custom or bulk orders may take slightly longer, and we’ll always confirm timings upfront.

Yes. If you need an urgent order, contact us before placing it and we’ll do our best to help.

We ship across the UK and internationally.

Yes. Our website uses secure SSL encryption and trusted payment providers to keep your details safe.

We accept major debit and credit cards, PayPal and other secure payment methods. All prices are shown in GBP (£).

Personalised items are made to order and cannot normally be returned unless faulty or incorrect.

If there’s any issue, please contact us within 48 hours of delivery. We’ll always work to resolve problems quickly and fairly.